Who We Are and What This Means

plurenovaq operates from Shop 25, Plumpton Marketplace, 260 Jersey Road, Plumpton NSW 2761, Australia. We're bound by the Privacy Act 1988 (Cth) and Australian Privacy Principles, which set strict rules about how we handle your information.

This isn't just legal paperwork. When you share details with us, we take that seriously. Your financial situation, learning preferences, contact details – all of it gets handled with care and respect for your privacy rights under Australian law.

Information We Collect From You

We gather different types of information depending on how you interact with our education platform. Here's what we typically collect:

Personal Details You Provide

• Your name, email address, and phone number when you sign up or contact us
• Learning goals and financial management challenges you want to address
• Payment information when you enroll in programs (processed through secure third-party systems)
• Communication preferences and how you'd like us to reach you
• Feedback and questions you submit through our contact forms

Technical Data We Automatically Collect

• Device type, browser version, and operating system you're using
• IP address and approximate location (usually just city and state level)
• Pages you visit on our site and how long you spend on them
• Referral source – how you found us in the first place
• Time and date of your visits to track usage patterns

How We Actually Use Your Information

We're not in the business of hoarding data. Everything we collect serves a specific purpose for delivering our educational services and improving your experience.

Who Else Sees Your Information

Sometimes we need to share limited information with trusted partners who help us run our educational services. These aren't random third parties – they're carefully selected service providers.

Service Providers We Work With

• Email service platforms for sending course materials and newsletters
• Payment processors who handle transactions securely (we never see your full credit card details)
• Cloud hosting providers where our website and educational content live
• Analytics tools that help us understand how people use our platform
• Customer support systems for managing inquiries and assistance requests

All these partners are contractually required to protect your data and can only use it for the specific services they provide to us. They can't repurpose your information for their own marketing or sell it onwards.

Legal Requirements

Occasionally, we might need to disclose information to comply with Australian law, respond to valid legal requests, or protect our rights and safety. This happens rarely, but we're legally obligated to cooperate with law enforcement when required.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you real control over your personal information. These aren't just theoretical rights – you can actually exercise them.

To exercise any of these rights, send a detailed request to support@plurenovaq.com. We'll respond within a reasonable timeframe, typically 14 business days. For complex requests, we might need up to 30 days.

How We Protect Your Information

Security isn't just a checkbox for us. We use industry-standard measures to keep your data safe from unauthorized access, disclosure, or loss.

Technical Safeguards

• SSL encryption for all data transmitted between your browser and our servers
• Secure, password-protected databases with restricted access controls
• Regular security audits and vulnerability assessments
• Encrypted backups stored in secure Australian data centers
• Multi-factor authentication for staff accessing sensitive systems

Organizational Measures

• Staff training on privacy obligations and data handling procedures
• Strict access policies – team members only see data relevant to their role
• Confidentiality agreements with all employees and contractors
• Regular reviews of our security practices and privacy procedures

But here's the honest bit – no system is completely foolproof. While we do everything reasonable to protect your information, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll notify you as required by Australian law.

How Long We Keep Your Data

We don't keep information longer than necessary. Retention periods depend on the type of data and our legal obligations.

When retention periods expire, we securely delete or anonymize the data so it can't be traced back to you.

Cookies and Tracking Technology

Like most websites, we use cookies – small text files stored on your device that help our site function properly and remember your preferences.

Essential Cookies

These keep the site working. They remember your login status, shopping cart contents, and language preferences. You can't disable these without breaking site functionality.

Analytics Cookies

Help us understand which content people find useful and where they're getting stuck. We use this to improve navigation and course design. You can opt out through your browser settings.

Preference Cookies

Remember choices you make so you don't have to keep re-entering them. Things like font size adjustments or notification preferences.

Most browsers let you control cookies through settings. Check your browser's help section for instructions. Just know that disabling certain cookies might limit site functionality.

Children's Privacy

Our educational services target adults managing their finances. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately so we can delete it.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your data might occasionally be processed overseas.

When this happens, we ensure those providers offer comparable protections to Australian privacy law through contractual guarantees and compliance certifications. We're careful about where data goes and who handles it.

Changes to This Privacy Policy

We review and update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we last revised this document. We recommend checking back occasionally to stay informed about how we're protecting your information.